Hey Mojo Helpdesk users! I wanted to share with you my favorite feature: the Aging Summary report.
As a customer support agent, I’m always looking for ways to improve response times and customer satisfaction. The Aging Summary report has been a lifesaver for me. It’s a quick and easy way to see which tickets require urgent attention, so I can prioritize my workload and make sure my customers are getting the support they need.
One of the things I love about the Aging Summary report is how flexible it is. I can segment my tickets by Agents, Forms, Queues, Types, and Tags, which gives me a more detailed view of my ticket data. This has helped me identify bottlenecks in my ticket management process and make improvements to ensure that all tickets receive timely attention.
If you haven’t tried it yet, I highly recommend giving it a shot!