Over the weekend, we performed a data migration for a new storage system. During this process, some tickets were inadvertently updated, triggering time-based notifications such as rating reminders for older tickets. This resulted in a flood of emails being sent to customers with unresolved or unrated tickets.
Our team is currently working on a solution to prevent this from occurring in the future and we will update this post as we progress.
We apologize for any inconvenience this may have caused.
Thank you