Resolved: Email service outage

There was an outage to the email to ticket functionality on January 8 2024 from 12:08 CST to 12:44 CST. This issue has been resolved.

The emails sent to Mojo Helpdesk within this period have not been processed and need to be resent.

We sincerely apologize for the inconvenience this outage may have caused. We understand the importance of timely and efficient communication and are deeply sorry for any disruptions this incident may have caused in your workflow.

Please be assured that we have addressed the root cause of the issue to prevent any future occurrences. Our team is committed to providing reliable and effective support, and we greatly appreciate your understanding and patience as we worked to resolve this matter.

Again, our apologies for any inconvenience, and thank you for your continued support. If you have any further concerns or questions, please do not hesitate to reply to this message.

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