The October releases include the following:
New Features
- Added Halloween theme
- Added discard/approve buttons in guest request modal
- Auto-link to a ticket the texts that starts with mojo# (or ticket#) and followed by any number
- Added a bounce email for the case of closed account
- Added ability to reset solution views
Changes
- Increased the asset description character limit to 65000
- Instead of removing the commas from a generated CSV, surround all fields with double quotes (better compliance to the CSV standards)
- Comment & staff note attachments are now added to the email notifications
- Replaced the comment that ticket is created on behalf of somebody, to a staff note, so the name of the agent is hidden for the end user
- Removed the timezone from the comments & staff notes timestamps
- Changed the guest requests ordering to disposition ascending and updated on descending
- Added shadow behind theme images when picking a new theme
- Changed the existing user error message to show also the user role
Bug Fixes
- Fixed a special case in trigger conditions when checking dates in past/next 0 days
- Fixed a broken time spent report caused by a comma in the names
- Fixed broken email previews
- Fixed broken links in sla and business hours
- Fixed the size of H1 and H2 elements in rendering of the KB articles
- Fixed the redirection from old UI ticket form to new ticket form from the new user portal UI
- Fixed issue with custom fields conditions
- Fixed account site address cannot contain spaces between
- Fixed show wizard after starting a trial
- Fixed a case where the owner will not receive assignment email notification
- Fixed various emails with double templates
- Fixed add on emails layout
- Fixed a case when on the watched tickets screen, the default ‘all tickets’ search is highlighted
- Fixed a bug that would reset the confirmation date when email has changed some of the letters case
Security
- Fixed name injection vulnerability