Mojo upcoming maintenance this Saturday. Up to 5-minute downtime expected for some help desks

Mojo will be undergoing maintenance this weekend, Saturday July 20th 2024.

Maintenance window:

  • Saturday July 20th 2024 from 3 am to 4 am CST

Impact and downtime:

  • Up to 5-minute downtime for customers using a custom domain name.
  • Some users will be logged out.

During the maintenance window, the Mojo Helpdesk service will remain available for customers using non-custom domain names.

Work that will be done:

  • We will move all North America help desks that use a custom domain name to a new server cluster also located in North America. In other words, if your help desk domain name does not end with mojohelpdesk.com (e.g. support.metadot.com) then your help desk will be moved to the new cluster.

  • Additionally, the user portal will be updated with the latest Mojo UI technology. From a user standpoint, there are very little visible changes.

If after the maintenance period your help desk is experiencing issues, please contact us:

We will communicate updates when the maintenance starts and when it is completed.

Thank you,

The Mojo team

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Maintenance has started.

Maintenance is completed. Thank you.