Welcome to the March 2024 update of our software. We have some new features, and also big optimizations.
Features
- Ticket rating comment: users now can add a comment when rating their tickets
- New Android app: new helpdesk launcher
Fixes and Optimizations
- Background jobs: identified a bottleneck caused by certain indexing jobs, and implemented a separated system for them, which increased the overall responsiveness of the web and email services
- Data caching: identified a bottleneck in the usage of agents list cache data, and implemented an optimization for it, which significantly decreased the response times
- Various UI tweaks and fixes
Preview features
Ticket rating comment
Users now can add a text feedback when rating a ticket:
The rating and the optional comment will be visible in the ticket screen:
as well as in the ticket list:
New Android app
The Android app has now a new launcher page, where an agent can add multiple helpdesks:
