Hello everyone,
We’re thrilled to announce the launch of our new SLA feature! Our team has been working hard to create a tool that will help you manage your service level agreements more effectively and efficiently.
Our new SLA feature offers a range of benefits, including:
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Customizable SLA settings: You can set different SLAs for different types of tickets, ensuring that your team is prioritizing and addressing the most critical issues first.
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Real-time monitoring: You can track your SLA compliance in real time, giving you instant visibility into how your team is performing.
- Automated alerts: You can receive automated alerts when a ticket is in danger of breaching its SLA, allowing you to take action before it’s too late.
To turn the feature on, go to Admin > Tickets > Settings
We’re excited to hear your thoughts on the new feature and how it’s working for you. Please let us know if you have any questions or feedback!