Introduction to the new SLA feature

Hello everyone,

We’re thrilled to announce the launch of our new SLA feature! Our team has been working hard to create a tool that will help you manage your service level agreements more effectively and efficiently.

Our new SLA feature offers a range of benefits, including:

  • Customizable SLA settings: You can set different SLAs for different types of tickets, ensuring that your team is prioritizing and addressing the most critical issues first.

  • Real-time monitoring: You can track your SLA compliance in real time, giving you instant visibility into how your team is performing.

  • Automated alerts: You can receive automated alerts when a ticket is in danger of breaching its SLA, allowing you to take action before it’s too late.

To turn the feature on, go to Admin > Tickets > Settings

We’re excited to hear your thoughts on the new feature and how it’s working for you. Please let us know if you have any questions or feedback!