Due date is not saving properly. system taking due date minus one day

Hi Team,

When I update any request and update the due date, the system does not save the selected due date. e.g. if I select the due date as 12-Jan-2024 then the system is saving 11-Jan-2024. Request you to please resolve this issue.

Nilesh Prajapati

1 Like

Thank you for reporting this. We are investigating…

Hi Nilesh,

I was not able to reproduce the issue on my side. Would you mind doing a test so I can investigate more.

Can you please update the due date many time on a specific ticket (please note the ticket ID and the time when you did the test ) and then open a ticket at Helpdesk: providing the ticket ID and the time of your test.