Update 1.14.75: Addressing Key User Issues
Welcome to the December 2023 release of our software. This update brings a host of enhancements and bug fixes aimed at improving your experience and productivity. We’ve focused on refining existing features, streamlining user interfaces, and squashing bugs to ensure a smoother, more efficient workflow. Here are some of the key updates and fixes in this version:
Enhancements and Updates:
- Improved ticket information and updated the format of rating emails.
- Enhanced the manage subscription link to prevent underlining spaces.
- Added functionality to handle dates more effectively in various scenarios.
- Improved links by automatically adding protocols to custom site domains.
- Updated the ticket form to ensure consistent switching of description default values.
- Cleaned up and optimized graphical assets for better performance.
- Upgraded system dependencies for enhanced stability and performance.
- Enhanced bulk actions with the ability to select canned responses.
Bug Fixes:
- Resolved an issue where users not logged in saw unnecessary messages.
- Fixed SLA (Service Level Agreement) calculation issues, ensuring accuracy even with trigger-based ticket changes.
- Addressed instances where errors prevented user account loading.
- Corrected problems with due and scheduled dates in tickets.
- Eliminated display errors with holiday dates.
- Addressed an issue causing the due date to incorrectly move to the next day.
- Updated ticket export links for better user experience.
- Fixed an issue where transferring ownership to the same user during deletion was allowed.
- Corrected a problem where rating email notifications were sent to the wrong recipient.
- Resolved issues with dropdown ticket form fields, including the removal of extra spaces and the proper handling of values.
- Improved error handling in user methods to prevent unnecessary errors.